Refund policy
We gladly accept exchanges in most cases. Please contact us within 14 days of delivery to receive an exchange confirmation. Any items being exchanged must be shipped back to us within 30 days of delivery. Exchanges must be in new and unused condition with original packaging.
We don't accept returns or cancellations on orders due to the small scale nature of the shop.
Please contact us if you have any problems with your order at feltedheart@gmail.com
The following items can not be exchanged
• Custom or personalized orders
• Perishable products (ie. food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We don't accept returns or cancellations on orders due to the small scale nature of the shop.
Please contact us if you have any problems with your order at feltedheart@gmail.com
The following items can not be exchanged
• Custom or personalized orders
• Perishable products (ie. food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.